Privacy Policy

Last updated: September 9, 2026

1. Personal Information We Collect

The personal information we collect depends on how you interact with Magnetite FM.

Information You Provide to Us

When you contact us, request a proposal, submit an online inquiry, request service or otherwise communicate with us, we may collect information such as:

• • • Your name;
    • Company or organization name;
    • Job title or role;
    • Email address;
    • Telephone number;
    • Facility, property or service location;
    • Billing or business address;
    • Details about the services you require;
    • Information relating to a service request, work order, quote or project;
    • Communications between you and Magnetite FM; and
    • Any other information you choose to provide.

If you become a customer, supplier, contractor or business partner, we may also collect information reasonably required to manage our business relationship, coordinate services, process transactions and maintain business records.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically through cookies, analytics technologies and similar tools.

This information may include:

• • • Internet Protocol (IP) address;
    • Browser type;
    • Device type;
    • Operating system;
    • Approximate geographic location;
    • Pages viewed;
    • Date and time of visits;
    • Referring website or traffic source;
    • Website interactions;
    • Form and telephone interaction events; and
    • Advertising or campaign information.

For more information about our use of cookies and similar technologies, please review our Cookie Policy.

2. How We Use Personal Information

Magnetite FM may use personal information to:

• • • Respond to inquiries and requests;
    • Prepare estimates, proposals and quotes;
    • Assess service requirements;
    • Schedule, coordinate and provide facility maintenance and related services;
    • Communicate with customers, prospective customers, suppliers, contractors and business partners;
    • Coordinate technicians, contractors, subcontractors and vendors involved in providing requested services;
    • Manage customer accounts and business relationships;
    • Process payments, invoices and other business transactions;
    • Maintain service records and documentation;
    • Provide customer support;
    • Improve our website, services and customer experience;
    • Understand how visitors use our website;
    • Measure the effectiveness of advertising and marketing campaigns;
    • Detect, prevent and investigate fraud, abuse, security incidents or technical issues;
    • Maintain the security and functionality of our website and systems;
    • Comply with legal, regulatory, tax, accounting, insurance or contractual requirements; and
    • Establish, exercise or defend legal claims where necessary.

We will not use personal information for a materially different purpose without obtaining additional consent where required by law.

3. Consent

Where required, Magnetite FM obtains consent for the collection, use and disclosure of personal information.

Consent may be express or implied depending on the circumstances, the sensitivity of the information and your reasonable expectations.

For example, when you submit an online inquiry or request a quote, you consent to our use of the information you provide for the purpose of responding to your request and providing related services.

You may withdraw your consent to certain uses of your personal information, subject to legal or contractual restrictions and reasonable notice.

Withdrawal of consent may affect our ability to provide certain services.

4. How We Share Personal Information

We do not sell or rent personal information.

We may disclose personal information where reasonably necessary to operate our business and provide requested services.

This may include disclosure to:

• • • Technicians, Contractors and Service Providers
    • Magnetite FM may provide relevant information to employees, technicians, contractors, subcontractors, suppliers or other service providers where necessary to:
    • Assess a requested service;
    • Provide a quote;
    • Coordinate a site visit;
    • Perform maintenance or repair work;
    • Deliver materials or equipment; or
    • Complete other services requested by a customer.

We limit the information provided to what is reasonably necessary for the applicable purpose.

Business and Technology Service Providers

We may use third-party companies to support functions such as:

• • • Website hosting and security;
    • Email and communications;
    • Customer relationship management;
    • Website forms;
    • Analytics;
    • Advertising;
    • Payment processing;
    • Accounting;
    • Data storage;
    • IT services; and
    • Other business operations.

These service providers may process personal information on our behalf and are expected to use it only for the purposes for which it was provided, subject to their contractual and legal obligations.

Legal and Regulatory Disclosures

We may disclose personal information where required or permitted by law, including in response to:

• • • Court orders;
    • Subpoenas;
    • Regulatory requirements;
    • Law-enforcement requests; or
    • Other lawful processes.

We may also disclose information where reasonably necessary to protect the rights, property or safety of Magnetite FM, our customers, our personnel or others.

Business Transactions

If Magnetite FM is involved in a merger, acquisition, financing, reorganization, sale of assets or similar business transaction, personal information may be disclosed as permitted by applicable law and subject to appropriate confidentiality protections.

5. Analytics and Advertising

We use website analytics and advertising technologies to understand how visitors find and use our website and to measure the effectiveness of our marketing.

These technologies may include services provided by:

• • • Google Analytics 4;
    • Google Tag Manager; and
    • Google Ads.

These services may process technical and usage information such as website visits, device information, traffic sources, advertising interactions and conversion events.

For example, we may measure whether a visitor who interacted with an advertisement later visited the website, submitted an inquiry, clicked a telephone number or completed another action.

Where supported and enabled, advertising technologies may also be used for audience measurement or remarketing purposes.

Please review our Cookie Policy for more information about cookies, analytics and advertising technologies.

6. Marketing Communications

Where permitted by law, Magnetite FM may use contact information to communicate with customers or prospective customers about our services, company updates or related business information.

Where consent is required, we will obtain the appropriate consent before sending commercial electronic messages.

You may unsubscribe from applicable marketing communications at any time by using the unsubscribe instructions provided in the communication or by contacting us.

Transactional, operational or service-related communications may still be sent where necessary.

7. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to:

• • • Fulfil the purposes for which it was collected;
    • Provide services;
    • Maintain appropriate business and service records;
    • Meet legal, tax, accounting, insurance or contractual obligations; and
    • Resolve disputes or enforce agreements.

Retention periods vary depending on the nature of the information and the reason it was collected.

When personal information is no longer required, we take reasonable steps to securely delete, destroy or anonymize it, subject to applicable legal requirements.

8. Safeguarding Personal Information

Magnetite FM uses reasonable administrative, technical and physical safeguards designed to protect personal information against:

• • • Loss;
    • Theft;
    • Unauthorized access;
    • Unauthorized disclosure;
    • Copying;
    • Modification; or
    • Misuse.

Safeguards may include access controls, secure systems, appropriate website security measures and limiting access to personal information to individuals who require it for legitimate business purposes.

No method of transmitting or storing information is completely secure, and we cannot guarantee absolute security.

9. Processing Outside Canada

Some third-party technology and service providers used by Magnetite FM may store or process information outside your province or outside Canada, including in the United States or other jurisdictions.

When personal information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to courts, law-enforcement authorities or government agencies in accordance with applicable law.

We remain responsible for personal information under our control and take reasonable steps to use service providers that provide appropriate protections.

10. Accessing or Correcting Your Personal Information

You may request access to personal information that Magnetite FM holds about you.

You may also request that inaccurate or incomplete personal information be corrected.

In some circumstances, applicable law may permit or require us to refuse access to certain information. If we cannot provide access, we will explain the reason where required.

We may take reasonable steps to verify your identity before responding to a request.

11. Withdrawing Consent

You may withdraw consent to certain uses or disclosures of your personal information, subject to legal, regulatory or contractual restrictions.

If you withdraw consent that is required for us to provide a service, we will explain the consequences where appropriate.

12. Cookies

Our website uses cookies and similar technologies for website operation, analytics, security and advertising measurement.

For detailed information about the types of technologies we use and how you can manage them, please review our Cookie Policy.

13. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

Magnetite FM is not responsible for the privacy practices, security or content of third-party websites.

We encourage you to review the privacy policies of any third-party website you visit.

14. Children

Magnetite FM provides commercial and industrial facility services and our website is intended for business users and adults.

Our website is not directed toward children, and we do not knowingly collect personal information from children through the website.

If we become aware that personal information from a child has been collected inappropriately, we will take reasonable steps to delete it.

15. Privacy Questions, Requests or Complaints

Magnetite FM has designated responsibility for overseeing our privacy practices.

If you have questions about this Privacy Policy, wish to access or correct your personal information, withdraw consent, or make a privacy-related complaint, please contact:

• • • Privacy Officer
    • Magnetite FM Inc.
    • 5168 Everest Dr, Unit 2
    • Mississauga, ON L4W 2R4
    • Canada
    • Phone: +1 (800) 282-9544
    • You may also contact us through the Contact page on magnetitefm.com.

We will review privacy-related requests or complaints and respond within a reasonable period in accordance with applicable law.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business, website, services, technology or legal requirements.

When changes are made, the revised version will be posted on this page and the “Last updated” date will be updated accordingly.

We encourage you to review this Privacy Policy periodically.